Archive for November, 2011

Building Online Communities: Leveraging Social Media to Grow Customer Relationships

November 30, 2011

For those who missed this year’s BAI Retail Delivery Conference, you can view my presentation below. And be sure to visit my SlideShare profile for more presentations from 2011. Leveraging Social Media to Grow Customer Relationships View more presentations from Matt Wilcox

Posted in Marketing, Social Media | No Comments »

Satisfaction Grows Among Banking Customers

November 29, 2011

Financial institutions and their customers took a hit during the recession and many are still struggling to overcome economic hardship. However, the results of a new study show that despite harsh financial times, the relationship between banks and their customers remains strong. The annual Customer Satisfaction with Retail Banks survey, conducted by J.D. Power and [...]

Posted in Banking | No Comments »