My article in Credit Union Journal

Posted by on November 11, 2014 at 9:23 pm

A Maslowian Look at Emerging Payments Who would have thought that a high-tech company started by a hippie-esque guy who knew no better than to rip off the Beatles’ trademark, or a company started by youngsters who couldn’t even spell “googol” right, would, in a few years, present a competitive threat to credit unions and banks? [...]

A Chip Off the Fraud Block

Posted by on October 6, 2014 at 6:01 pm

The encouraging, the ouch, and the plus ça change The payment industry and the payment-fraud industry are locked in a perpetual arms race. Each time our side develops bigger and badder defense weapons, the bad guys set to work inventing bigger and badder assault weapons. And so it goes, back and forth. One year from [...]

When it comes to innovation, think small

Posted by on September 23, 2014 at 1:02 am

It’s not every day that a sweaty shoe makes me think. Yesterday when my wife kicked off her ASICS workout shoes, I noticed this line on the removable insole: “Be better than yesterday.” That, I realized, says it. Especially with FinovateFall happening during the next two days. The financial services industry is obsessed with innovation. Rightly [...]

Apple Pay: The app that eclipsed the toys

Posted by on September 17, 2014 at 11:51 pm

I admit it. I’m an iOS junkie. Okay, okay, I’m an Android OS junkie, too. Call me fickle, but being in the business kind of requires me to be versatile. Last week was nirvana for my iOS side, which was eager to learn about the new iPhone 6 versions and, of course, Apple Watch. The [...]

Better Together (Part 3 of 3)

Posted by on August 18, 2014 at 9:04 pm

      Launching digital banking: some bullets Hint: Your future is at stake This is the final sneak peek at my presentation at next month’s ABA Marketing and Retail Conference in Orlando. My session, “Better Together: Marketing Mobile and Tablet Banking with the Help of IT,” is on Sunday, September 7, at 3:45. In [...]