Generational Vocab
(Try this quiz)

Posted by on December 2, 2016 at 4:44 pm

THOUGH I WORK in a cutting-edge technology business, I am neither inured to nor beyond appreciating how the wonders of technology have transformed the world you and I get to live in. Not too long ago, not even royalty had our standard of living, what with climate-controlled homes, luxury cars, and fridges filled with fresh [...]

The informed vs
the uninformed

Posted by on November 23, 2016 at 3:24 pm

Nearly 37 years after physicist and author Isaac Asimov penned “A Cult of Ignorance” for Newsweek, this sentence is still often cited: The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that “my ignorance is just as good as your [...]

A choice of where to
read my new article on
the ROI of digital banking

Posted by on November 15, 2016 at 8:03 pm

WE HEAR it over and over: Digital banking is the future, and financial institutions are well advised to hop on that bandwagon yesterday or sooner. But the question has remained, Aside from keeping up with the times, what does digital banking offer financial institutions in terms of ROI?  Happily, a recently completed study, “Quantifying the Value of Digital [...]

The Positive Side
of Cross-Selling

Posted by on November 8, 2016 at 11:13 pm

Perhaps you heard: Cross-selling was in the news not long ago. United States Senator Elizabeth Warren’s comment “Cross-selling isn’t about helping customers get what they need” went instantly viral. There’s no telling how many people it reached and prejudiced against what can be a mutually beneficial customer service. To say that alleged abuses make cross-selling [...]

My new article for
The Financial Brand

Posted by on November 1, 2016 at 2:29 pm

Smartphone banking: Still evolving The day may be nearer than anyone thought when children wonder aloud what on earth their forebears did with those folded, leather things displayed in the museum. Tell them they’re looking at a checkbook cover and a wallet, and they may well ask, “What’s a checkbook? What’s a wallet?” [Click here [...]