When it comes to innovation, think small

Posted by on September 23, 2014 at 1:02 am

It’s not every day that a sweaty shoe makes me think. Yesterday when my wife kicked off her ASICS workout shoes, I noticed this line on the removable insole: “Be better than yesterday.” That, I realized, says it. Especially with FinovateFall happening during the next two days. The financial services industry is obsessed with innovation. Rightly [...]

Apple Pay: The app that eclipsed the toys

Posted by on September 17, 2014 at 11:51 pm

I admit it. I’m an iOS junkie. Okay, okay, I’m an Android OS junkie, too. Call me fickle, but being in the business kind of requires me to be versatile. Last week was nirvana for my iOS side, which was eager to learn about the new iPhone 6 versions and, of course, Apple Watch. The [...]

Better Together (Part 3 of 3)

Posted by on August 18, 2014 at 9:04 pm

      Launching digital banking: some bullets Hint: Your future is at stake This is the final sneak peek at my presentation at next month’s ABA Marketing and Retail Conference in Orlando. My session, “Better Together: Marketing Mobile and Tablet Banking with the Help of IT,” is on Sunday, September 7, at 3:45. In [...]

Better Together (Part 2 of 3)

Posted by on August 14, 2014 at 9:21 pm

      Musts for launching digital banking services Hint: Be a marketer This is the second of three sneak peeks at some of the points I’ll cover in my presentation at next month’s ABA Marketing and Retail Conference. Note that I said “some of the points.” For the whole shebang, I hope you’ll join [...]

Better Together (Part 1 of 3)

Posted by on August 7, 2014 at 5:26 pm

      428 Reasons Digitally Engaged Customers Matter Hint: Each reason is a percent If an average 428 percent increase in fee income is small potatoes to your bank, you can skip this article and my breakout session at next month’s ABA Marketing and Retail Conference. I won’t be offended. After all, the other breakout [...]