Apple Pay, Samsung Pay:
Does being first matter?

Posted by on March 31, 2015 at 8:59 pm

Consulting firm First Annapolis recently posted a helpful, feature-for-feature chart comparing forthcoming Samsung Pay with Apple Pay. I won’t reproduce the entire chart here for two reasons. One is that you need only click here or on the image at right to view it on First Annapolis’s site. The other is that I have high [...]

It’s Time To Accelerate
e-Bill Adoption

Posted by on March 3, 2015 at 7:43 pm

(My newest article in The Financial Brand) Research shows a strong positive correlation between e-bill adoption and customer satisfaction, loyalty and profitability for both financial institutions and billers. Yet, despite a growing digital consumer lifestyle, growth of e-billing remains underdeveloped, especially when compared to rates of online bill pay. By Matt Wilcox, Senior Vice President, [...]

How to make your bank the envy of the Peppered Moth

Posted by on February 27, 2015 at 8:05 pm

Ever sat down for a chat with a Peppered Moth? Prior to the Industrial Revolution, the Peppered Moth flourished in the forests of England. Well, the light-colored ones did. They alit on tree trunks and blended in. Life wasn’t so easy for their dark-colored siblings. They struck such a contrast with the surrounding trees that they [...]

Big versus other data

Posted by on February 10, 2015 at 10:40 pm

If numbers can make you look smart, it should stand to reason that big numbers can make you look super smart. But then, looks can deceive. Don’t get me wrong. I hardly need enumerate the virtues of big data. It reveals behaviors, preferences, and predilections on a mass scale. All of which are useful. But [...]

Canaries and the Patriot Act

Posted by on January 14, 2015 at 9:42 pm

It’s time for Section 215 of the Patriot Act to expire It was once common practice never to descend into a coal mine without a canary. Canaries are more sensitive than humans to methane and carbon monoxide, which are odorless, colorless, and deadly. If the canary expired, it meant you needed to hightail it out [...]